- Date:
Multi-symptom, multi-problem, multi-system presentations across all forms of service delivery has increased dramatically in recent years. Practitioners at all levels of training and practice working in this complex space often feel they are either sinking amidst the diverse needs and demands or struggling to make a difference in the lives of their clients. Why is service delivery becoming more complex?
In 2000, in Australia (and the Western world) the walls of the old mental health, disability, and correctional institutions came down with an exodus of children, adolescents and adults into consulting rooms, classrooms, families, boarding houses, and the streets; a changed world of high and complex (support) needs clients who require extraordinary clinical, socio-emotional, and practical support.
High and complex (support) needs are individual and systemic – located in a complex web of human services, health, education, justice, and disability systems – and present agencies and practitioners with significant clinical, and ethical dilemma. This is the focus of service delivery and therapeutic practice – where inequality, diversity, difference, technology and sexuality converge. Service delivery systems are now stretched and therapeutic models not fit for purpose.
This workshop will present a comprehensive methodology for clinical practice and service delivery with high and complex (support) needs children, adolescents, adults, and families. The focus will be on the practices and protocols agencies, schools, and practitioners can use to produce genuine inclusion and participation and make a real difference to intractable problems and symptoms – by dealing with the fundamental inequalities that constrain responsibility, inclusion, participation, and collaboration in clinical practice and service delivery.
Participants will have the opportunity to address clinical problems and symptoms in real world circumstances.
This workshop is suitable for anyone working in therapeutic practice or service delivery in health, human services, education, justice, and mental health.
The workshop is part of a major commitment Bower Place has made to developing therapeutic practice, service delivery, and training in Riverland SA, Victoria and NSW.
Presenters: Malcolm Robinson, Melissa Hopper and John Karatzas
When: Monday 3 November 2025
Time: 9.30am – 4.30pm
Where: The Quest, Mildura
Cost: $360+GST per person – includes catering and 6-month licence*
CPD Hours: 8 Hours (Certificate of Attendance issued on Completion)
Licence*: authorizing participants to use the bower(note) protocol for complexity and crisis (includes 6-month subscription to bower(knowledge) – a regularly curated knowledge and resource reference for practitioners and workers in health, education, human services, community organisations, justice and NDIS).
Feedback From the Last Workshop
“I thoroughly enjoyed it. Brilliant workshop!”
“Thank you for teaching me a very new and useful way of looking at coming alongside people to resolve their needs”
“Thank you for the training. It was an eye opener on how practice can be improved to work with complex patients”
